Shipping policy

Shipping Policy

Processing Time

  • Orders are typically processed and shipped the next business day after payment is received.
  • Business days do not include weekends or holidays.
  • Please note that processing time is separate from shipping time.

Shipping Methods & Delivery Estimates

We ship orders from Orange County, California using trusted carriers including USPS, UPS, and FedEx.
Shipping methods and delivery times vary depending on the type of product and destination.

Music Books (USPS Media Mail)

  • Estimated delivery time: 2–8 business days

  • Media Mail is an economical shipping option provided by USPS and may take longer than other shipping services.

Accessories & Other Products
These items typically ship via USPS Ground Advantage, UPS Ground, or FedEx Home Delivery.

Delivery times provided by carriers are estimates only and may vary based on distance, carrier operations, weather conditions, and other factors outside our control. Delivery commonly falls within 2–5 business days for USPS Ground Advantage and 1–5 business days for UPS Ground and FedEx Home Delivery across the contiguous United States. Some destinations, particularly more remote areas, may require an additional 1–2 business days.

Delivery timelines begin once the package is in the carrier’s possession and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected, package weight, size, and destination.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.
Tracking updates are provided directly by the carrier and may take some time to appear after shipment.

Shipping Delays

We are not responsible for shipping delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible with your order number and photos (if applicable).
We will assist you in working with the carrier to help resolve the issue.