Shipping policy

SHIPPING & DELIVERY

At Acmee Music, every order is carefully packed and shipped with attention to detail. We truly value every customer and are committed to providing a smooth, reliable experience from checkout to delivery.

Processing: Usually the next business day
Orders under $35: $4.99 standard shipping
Orders of $35 or more: Free standard shipping on eligible U.S. orders
Ships from: Orange County, California

Order Processing

Orders are typically processed and shipped on the next business day after payment is confirmed. Business days are Monday through Friday, excluding holidays.

During holidays, severe weather, or unusually busy periods, processing may take a little longer. If a significant delay affects your order, we will contact you using the information provided at checkout.

Shipping Rates

  • Orders under $35: $4.99 standard shipping.
  • Orders of $35 or more: Free standard shipping on eligible U.S. orders.

Available shipping options and charges are shown at checkout before payment is completed.

Delivery & Tracking

We use trusted carriers such as USPS, UPS, and FedEx. The carrier and service may be selected based on the item, package size, and destination.

Most standard shipments arrive within 2–5 business days after the carrier accepts the package. Delivery dates are estimates, not guarantees, and may be affected by weather, carrier disruptions, holidays, or other circumstances outside our control.

Once your order ships, we will send a confirmation email with tracking information. Please allow a little time for the carrier’s first scan to appear.

Please check your address before ordering. Make sure your shipping address is complete and correct. When checkout offers a suggested standardized address, selecting that format can help reduce carrier delays or delivery problems.

Lost, Delayed or Damaged Packages

If tracking shows an unusual delay, your package appears lost, or it arrives damaged, please contact us with your order number so we can help review the shipment and determine the next step.

For visible shipping damage, please keep the item and all packaging materials. Clear photos of the shipping box, shipping label, internal packaging, and item will help us work with the carrier and resolve the issue as quickly as possible.

Need help with an order?
Please contact us and include your order number. We will be happy to assist.